Privacy Policy

INTRODUCTION

InMover (referred to herein as "InMover," "us," "our," or "we") is a technology-enabled moving and relocation services company operating throughout Kenya. Since our founding, we've helped thousands of Kenyans move their homes and offices safely and affordably. We value your privacy and are committed to protecting your personal information in accordance with Kenya's Data Protection Act, 2019.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website (inmover.co.ke), mobile applications, or our moving services (collectively, the "Services").

By using our Services, you agree to the collection and use of information in accordance with this Privacy Policy. If you do not agree with this policy, please do not use our Services.

WHAT INFORMATION WE COLLECT

We collect information that you provide directly to us and information that is automatically collected when you use our Services:

Information You Provide to Us

• Account Information: Name, email address, phone number, and password when you create an account
• Moving Service Details: Pickup and delivery addresses, moving dates, type of move (apartment, office, etc.), items to be moved, and any special requirements
• Payment Information: Payment method details (processed securely through M-Pesa, Pesapal, or other payment processors - we do not store your full payment card details)
• Communication: Messages, feedback, reviews, or complaints you send to us
• Mover Application Information: If you apply to be a mover, we collect your name, contact details, vehicle information, and background check information

Information We Collect Automatically

• Device Information: IP address, browser type, device type, operating system
• Usage Information: Pages you visit, time spent on pages, links clicked, search queries
• Location Information: When you use our mobile app, we may collect your location to help match you with nearby movers and provide accurate service estimates
• Cookies and Tracking: We use cookies and similar technologies to improve your experience and analyze how our Services are used

HOW WE USE YOUR INFORMATION

We use the information we collect to:

• Provide our Services: Process your moving requests, connect you with movers, schedule services, and handle payments
• Communicate with You: Send you service updates, confirmations, respond to your inquiries, and send important notices about your account or services
• Improve our Services: Analyze usage patterns, fix bugs, and develop new features
• Marketing: Send you promotional offers, newsletters, and information about our services (you can opt-out at any time)
• Safety and Security: Prevent fraud, verify identities, and ensure the safety of our users
• Legal Compliance: Comply with applicable laws, regulations, and legal processes

HOW WE SHARE YOUR INFORMATION

We do not sell your personal information. We may share your information only in the following circumstances:

• With Movers: We share necessary information (name, phone, addresses, moving details) with movers who will provide your moving services
• With Service Providers: We share information with trusted third parties who help us operate our business (payment processors, cloud storage, analytics, customer support tools)
• For Legal Reasons: We may disclose information if required by law, court order, or government request, or to protect our rights and safety
• Business Transfers: If InMover is acquired or merged, your information may be transferred to the new owner
• With Your Consent: We may share information for any other purpose with your explicit consent

DATA SECURITY

We take reasonable measures to protect your personal information from unauthorized access, use, alteration, or disclosure. This includes:

• Using secure servers and encryption for sensitive data
• Limiting access to personal information to authorized employees and service providers
• Regular security assessments and updates
• Secure password storage (we never see or store your password in plain text)

However, no method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

For detailed information about our security measures, please see our Security page.

DATA RETENTION

We retain your personal information for as long as necessary to provide our Services, comply with legal obligations, resolve disputes, and enforce our agreements. Typically:

• Account Information: Retained while your account is active and for a reasonable period after closure
• Service Records: Retained for at least 7 years for accounting and legal purposes
• Marketing Data: Retained until you opt-out or request deletion

INTERNATIONAL DATA TRANSFERS

Some of our service providers (such as cloud storage, analytics, and payment processors) may be located outside Kenya. When we transfer your personal information to these providers, we ensure appropriate safeguards are in place to protect your data in accordance with Kenya's Data Protection Act, 2019.

By using our Services, you consent to the transfer of your information to these service providers for the purposes described in this Privacy Policy.

DATA BREACH NOTIFICATION

In the event of a data breach that may compromise your personal information, we will:

• Notify the Office of the Data Protection Commissioner (ODPC) within 72 hours of becoming aware of the breach
• Notify affected users without undue delay if the breach poses a high risk to your rights and freedoms
• Provide clear information about the nature of the breach and steps we are taking to address it
• Advise you on steps you can take to protect yourself

This notification is in compliance with Kenya's Data Protection Act, 2019.

THIRD-PARTY SERVICES AND INTEGRATIONS

Our Services may contain links to third-party websites or integrate with third-party services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies. Examples of third-party services we use include:

• Payment Processors: M-Pesa, Pesapal, and other payment gateways
• Analytics Services: Google Analytics and similar tools to understand how our Services are used
• Cloud Storage: Secure cloud providers for data storage
• Communication Tools: SMS and email service providers
• Mapping Services: Location and mapping services for route optimization

Google services. Our mobile apps and website use Google services, including Google Maps (for pickup/dropoff and location), Google Sign-In (where offered), and Firebase (e.g. push notifications). Use of these services is subject to Google's Privacy Policy and Google's Terms of Service. Data processed by Google is handled as described in those policies.

These third parties have their own privacy policies and terms of service. We recommend reviewing them to understand how they handle your information.

DO NOT TRACK SIGNALS

Some browsers have a "Do Not Track" feature that lets you tell websites you do not want to have your online activities tracked. Our Services do not currently respond to "Do Not Track" signals. However, you can control tracking through your browser settings and our cookie preferences.

MARKETING COMMUNICATIONS AND OPT-OUT

If you no longer wish to receive marketing communications from us, you can opt-out by:

• Clicking the "unsubscribe" link in any marketing email
• Replying "STOP" to any marketing SMS
• Updating your preferences in your account settings
• Contacting us at support@inmover.co.ke

Please note that even if you opt-out of marketing communications, we may still send you important service-related messages (such as booking confirmations, service updates, and account notifications).

YOUR RIGHTS (Under Kenya's Data Protection Act)

As a data subject in Kenya, you have the following rights:

• Right to Access: Request a copy of the personal information we hold about you
• Right to Correction: Request correction of inaccurate or incomplete information
• Right to Deletion: Request deletion of your personal information (subject to legal requirements)
• Right to Object: Object to processing of your information for marketing purposes
• Right to Data Portability: Request your data in a machine-readable format

To exercise any of these rights, please contact us at privacy@inmover.co.ke. We will respond within 30 days.

COOKIES AND TRACKING

We use cookies and similar technologies to:

• Remember your preferences and login information
• Analyze how our website is used
• Improve user experience
• Show relevant advertisements

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use some features of our Services.

For detailed information about the types of cookies we use, how we use them, and how to manage them, please see our Cookie Policy.

CHILDREN'S PRIVACY

We do not use our Services to knowingly solicit data from or market to children under the age of 13 (or under 16 in certain jurisdictions). Our Services are not directed at anyone under 13, and we do not knowingly collect personally identifiable information from children under 13.

If we become aware that we have collected personal information from a child under 13 without verification of parental consent, we will delete that information from our servers as soon as practicable. If you are a parent or guardian and you believe your child has provided us with personal information, please contact us at privacy@inmover.co.ke so that we can take the necessary steps to delete it.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the updated policy on this page with a new "Last modified" date
• Sending you an email notification (if you have an account)
• Displaying a notice on our website

Your continued use of our Services after changes are posted constitutes acceptance of the updated policy.

CONTACT US

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us:

• Email: privacy@inmover.co.ke or support@inmover.co.ke
• Phone: +254 716 605 670
• Website: inmover.co.ke/contact

Data Protection Officer: For data protection inquiries, you can reach our Data Protection Officer at privacy@inmover.co.ke.