Question 1

Can InMover help me move my apartment in Nairobi?

Accepted Answer

Absolutely! InMover specializes in apartment moving services across Kenya, including Nairobi, Mombasa, and Kisumu. Our experienced team handles everything from packing to transportation, ensuring your belongings arrive safely at your new home. We understand the unique challenges of apartment moves, including elevator access, parking restrictions, and building regulations.

Question 2

Do you provide same-day moving services?

Accepted Answer

Yes, we understand that sometimes you need to move urgently. InMover offers same-day moving services for clients who require immediate relocation. While we typically recommend booking at least 24 hours in advance for the best planning, we can accommodate last-minute moves when circumstances demand it. Contact us on +254 716 605 670 to discuss your urgent moving needs.

Question 3

Can you move pianos and other delicate items?

Accepted Answer

Yes, InMover has specialized expertise in moving pianos, antiques, and fragile items. Our movers receive specific training for handling valuable and delicate possessions. We use specialized equipment and protective materials to ensure your piano or antique furniture arrives in perfect condition. The cost for moving specialized items is included in your personalized moving quote.

Question 4

What moving services does InMover offer beyond basic relocation?

Accepted Answer

Beyond standard moving services, InMover provides comprehensive solutions to make your relocation straightforward. This includes furniture installation, appliance setup, wardrobe organization, and electronics installation. We've also partnered with trusted service providers to offer additional services like home insurance, cleaning services, and pest control to help you settle into your new space comfortably.

Question 5

How do I find reliable movers in Kenya?

Accepted Answer

Finding trustworthy movers in Kenya requires checking several factors. Look for companies with proper licensing, insurance coverage, positive customer reviews, and transparent pricing. InMover meets all these criteria - we're fully insured, have excellent client testimonials, and provide detailed quotes with no hidden fees. Call us at +254 716 605 670 for a free consultation and quote.

Question 6

What makes InMover different from other moving companies in Kenya?

Accepted Answer

InMover stands out through our commitment to customer satisfaction, professional service, and transparent pricing. We work with a network of vetted, professional movers who are equipped with proper tools and vehicles, and who wear InMover branding to represent our company. Our technology platform makes booking and tracking your move easy, while our competitive rates ensure you get value for your money. Most importantly, we genuinely care about making your moving experience stress-free.

Question 7

How much does it cost to move a house in Nairobi?

Accepted Answer

House moving costs in Nairobi depend on the size of your home, the distance, floor and access at both ends, and any extra services. As a guide, InMover's standard apartment rates start around KES 10,000 for a bedsitter, KES 15,000 for a one-bedroom, KES 17,000 for a two-bedroom, KES 20,000 for a three-bedroom, and scale up for larger homes. You get a transparent quote based on your actual move before you book, with no hidden fees. Contact us or use the app for a quote tailored to your home.

Question 8

What factors determine the cost of my move?

Accepted Answer

Several key factors influence moving costs: the total volume of your belongings, the distance between pickup and delivery locations, whether elevators are available, the number of floors involved, and any special packing requirements. For international moves, additional factors like customs clearance, freight charges, and destination country regulations also affect pricing. We'll explain all cost components when providing your quote.

Question 9

Are there cheaper movers available, and should I choose them?

Accepted Answer

While budget-friendly options exist in Kenya's moving market, the cheapest option isn't always the best value. Low-cost movers may lack proper insurance, use untrained staff, or have hidden fees that appear later. InMover offers competitive, transparent pricing with professional service, insurance coverage, and vetted movers. We believe in providing affordable quality rather than cheap service that could cost you more in damaged items or stress.

Question 10

Do I need to pay VAT on moving services?

Accepted Answer

VAT applies to moving services provided within Kenya, at the prevailing rate set by the Kenya Revenue Authority (KRA), so confirm the current rate when you book. For international moves, VAT applies only to services rendered within Kenya. If you're eligible to claim VAT (for corporate moves or registered businesses), we can assist with the necessary documentation. Just provide your KRA PIN when booking.

Question 11

Can I claim VAT back on my move?

Accepted Answer

Yes, VAT claims are possible for eligible clients. If you're moving for business purposes or have a registered company, you may be able to claim VAT. To process this, we'll need your KRA PIN. This applies to both individual corporate moves and company relocations, and our team can guide you through the documentation process. For your specific tax position, confirm eligibility with KRA or your accountant.

Question 12

Is InMover properly insured?

Accepted Answer

Yes, InMover carries comprehensive insurance coverage for moves booked through the platform. We believe the best protection comes from our commitment to careful handling, vetted movers, and quality service: proper procedures prevent most issues before they occur. For high-value items, we can also discuss additional cover. Ask us about the insurance that applies to your specific move when you book.

Question 13

Are InMover movers permanent staff or independent contractors?

Accepted Answer

InMover works with a network of professional, vetted movers who operate under our brand and standards. These movers are equipped with the necessary tools and vehicles to provide quality moving services. They wear InMover branding and represent our company when serving customers. This model allows us to maintain consistent service quality across all 47 counties while ensuring our movers are properly equipped and rated by customers after every move.

Question 14

Why should I choose InMover for my relocation?

Accepted Answer

Choosing InMover means selecting a moving service that combines professional expertise with genuine care for your belongings. We've built our reputation on reliable service, transparent pricing, and customer satisfaction. Our technology platform simplifies booking and lets you track your move in real time, while our vetted movers ensure your move goes smoothly. We're not just moving your items - we're helping you transition to your new home or office with confidence.

Question 15

How long will my move take?

Accepted Answer

Move duration varies significantly based on the volume of items, distance, building access, and complexity of the move. A typical apartment move within Nairobi might take 4-8 hours, while larger homes or office relocations can take a full day or more. We strongly recommend a free pre-move survey so we can assess your specific situation and provide an accurate timeline tailored to your needs.

Question 16

Can you conduct moves at night?

Accepted Answer

Yes, we can arrange night moves depending on your specific circumstances and requirements. Night moves might be necessary due to building restrictions, traffic considerations, or business operational needs. We'll work with you to create a customized solution that fits your schedule while ensuring the safety and security of your belongings.

Question 17

What's the best time of month to move in Kenya?

Accepted Answer

The ideal moving time depends on your personal circumstances, family needs, budget, and flexibility. Mid-month moves often have better availability and sometimes lower rates, while end-of-month moves are popular due to lease cycles. Regardless of when you choose to move, hiring professional movers like InMover makes the process smoother. We're available throughout the month to accommodate your preferred dates.

Question 18

Do you offer pre-move surveys, and are they free?

Accepted Answer

Yes, we offer free pre-move surveys to properly assess your moving needs. You can choose from three options: an in-person physical visit, a virtual video survey, or an instant online self-survey form. These surveys help us understand the scope of your move, identify any special requirements, and provide you with an accurate quote. We recommend the physical survey for the most comprehensive assessment.

Question 19

How secure is InMover's storage?

Accepted Answer

Our storage partners provide secure facilities with measures such as security personnel, CCTV surveillance, and controlled access. We take the security of your stored belongings seriously and match you with storage that maintains proper protection. You can have peace of mind knowing your items are looked after while in storage. See our storage solutions page to learn more.

Question 20

What types of storage options do you provide?

Accepted Answer

InMover offers flexible storage solutions to meet different needs. We provide self-storage options where you maintain access to your unit, as well as full-service storage where we handle everything. Our storage options suit both short-term needs, like covering the gap between leases, and long-term storage. We can discuss which option works best for your situation during your consultation.

Question 21

How do I relocate my pet when moving internationally?

Accepted Answer

InMover offers pet relocation, delivered through vetted specialist pet relocation partners on our platform. Our specialists handle the veterinary documentation, import and export permits, an IATA-compliant travel crate, airline booking, and door-to-door transport for your dog or cat. Because some destinations require blood tests with waiting periods measured in months, it's best to start early. See our pet relocation page for full details.

Question 22

What should I look for in an international mover?

Accepted Answer

Finding the right international mover requires careful research. Key factors include proper licensing for international moves, experience with your destination country, understanding of customs regulations, comprehensive insurance coverage, and transparent communication about costs and timelines. InMover has experience with international relocations and can guide you through the complex process of moving across borders.

Question 23

Do you handle container moves for international relocations?

Accepted Answer

Yes, InMover manages container-based moves for international and cross-border relocations. Shipping containers provide the most convenient, compact, and cost-effective method for transporting household goods and vehicles internationally. Our team coordinates the entire process including container loading, shipping arrangements, customs clearance, and delivery at your destination country.

Question 24

Does InMover handle commercial and office relocations?

Accepted Answer

Absolutely! Commercial and office moves require careful planning to minimize business downtime. InMover has extensive experience handling office relocations of all sizes - from small 3-person offices to large corporate moves across Kenya. We understand the importance of keeping your business operational and work around your schedule to ensure minimal disruption to your operations.

Question 25

What corporate relocation services does InMover provide?

Accepted Answer

InMover offers comprehensive corporate relocation services including office moves, employee relocations, data center moves, and machinery transportation. We provide managed relocation services that handle everything from planning to execution, ensuring your business transition is smooth and efficient. Our corporate team understands the unique requirements of business moves and works closely with your organization to minimize downtime.

Question 26

How do I find corporate movers near me in Kenya?

Accepted Answer

When searching for corporate movers, consider what value you'll receive for your investment. Look for movers with experience in commercial relocations, proper insurance, ability to handle complex moves, and references from other businesses. InMover meets all these criteria and has successfully completed numerous corporate moves across Kenya. Contact us to discuss your corporate relocation needs and see why businesses trust us with their moves.

Question 27

Do you offer emergency or last-minute corporate moves?

Accepted Answer

Yes, we understand that business circumstances sometimes require urgent relocations. InMover can handle emergency corporate moves with the same level of professionalism and care as planned moves. We offer customized solutions including storage-in-transit options to accommodate time-sensitive situations. Even with last-minute moves, you'll receive the same high-quality service that defines InMover's standard operations.

Question 28

What insurance coverage do I need when moving in Kenya?

Accepted Answer

While insurance like health, life, and vehicle coverage has become standard, moving insurance in Kenya isn't as widely understood. However, it's important for protecting your valuable belongings during transit. InMover carries insurance for moves booked through the platform, and we also recommend clients consider additional coverage for high-value items. We can discuss insurance options during your consultation to ensure your belongings are properly protected.

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