Cookie Policy

Last modified: February 18, 2026

WHAT ARE COOKIES?

Cookies are small text files that are placed on your device (computer, tablet, or mobile phone) when you visit our website at inmover.co.ke. Cookies help us provide you with a better experience by remembering your preferences and understanding how you use our moving services platform.

We use cookies and similar technologies (such as web beacons, pixels, and local storage) to operate our moving services platform, improve your experience, and provide personalized services tailored to your location and moving needs in Kenya.

HOW WE USE COOKIES

InMover uses cookies for the following purposes:

Essential Cookies (Required)

These cookies are necessary for our website to function properly. They enable core functionality such as:

  • Authentication: Keeping you logged in to your account
  • Security: Protecting against fraud and unauthorized access
  • Session Management: Remembering your booking progress and preferences during your visit
  • Load Balancing: Distributing website traffic efficiently

These cookies cannot be disabled as they are essential for the website to work. They are typically deleted when you close your browser.

Functional Cookies

These cookies enhance your experience by remembering your preferences:

  • Language Preferences: Remembering your preferred language (English, Swahili, etc.)
  • Location Settings: Remembering your city or region for faster service selection
  • Display Preferences: Remembering your theme preferences (light/dark mode)
  • Form Data: Saving partially completed booking forms

These cookies improve your experience but are not essential. You can disable them, though some features may not work as well.

Analytics Cookies

We use analytics cookies to understand how visitors use our website so we can improve it:

  • Google Analytics: Tracks page views, user interactions, and website performance
  • User Behavior: Understanding which pages are most popular and where users encounter issues
  • Performance Monitoring: Identifying slow-loading pages and technical problems

This data is aggregated and anonymized. We cannot identify individual users from this information.

Marketing and Advertising Cookies

These cookies help us show you relevant moving services and promotions:

  • Targeted Advertising: Showing you relevant moving services based on your location and interests
  • Retargeting: Reminding you about services you viewed but didn't book
  • Social Media Integration: Allowing you to share content on social media platforms
  • Conversion Tracking: Measuring the effectiveness of our marketing campaigns

You can opt-out of marketing cookies through your browser settings or our cookie preferences.

THIRD-PARTY COOKIES

Some cookies are placed by third-party services that appear on our website. We use the following third-party services:

  • Payment Processors: M-Pesa, Pesapal, and other payment gateways use cookies to process transactions securely
  • Google Analytics: Helps us understand website usage and improve our services
  • Google Maps: Provides location services and route optimization for moving services
  • Social Media Platforms: Facebook, Twitter, Instagram, LinkedIn, and TikTok cookies when you interact with social features
  • Customer Support Tools: Chat widgets and support systems may use cookies

These third parties have their own privacy policies and cookie practices. We encourage you to review their policies.

HOW TO MANAGE COOKIES

You have control over cookies. Here's how to manage them:

Browser Settings

Most browsers allow you to:

  • See what cookies you have and delete them individually
  • Block third-party cookies
  • Block all cookies from specific websites
  • Block all cookies
  • Delete all cookies when you close your browser

Note: Blocking all cookies may prevent you from using some features of our website, such as logging in or completing bookings.

Browser-Specific Instructions

  • Google Chrome: Settings → Privacy and Security → Cookies and other site data
  • Mozilla Firefox: Options → Privacy & Security → Cookies and Site Data
  • Safari: Preferences → Privacy → Cookies and website data
  • Microsoft Edge: Settings → Privacy, search, and services → Cookies and site permissions

Mobile Devices

On mobile devices, you can manage cookies through your browser settings or by adjusting your device's privacy settings.

Opt-Out Tools

You can opt-out of certain third-party cookies:

Different cookies are stored for different periods:

  • Session Cookies: Deleted when you close your browser
  • Persistent Cookies: Remain on your device for a set period (typically 30 days to 2 years) or until you delete them
  • Authentication Cookies: Typically expire after 30 days of inactivity
  • Analytics Cookies: Typically expire after 2 years

LOCAL STORAGE AND SIMILAR TECHNOLOGIES

In addition to cookies, we may use:

  • Local Storage: Stores data on your device to remember preferences and improve performance
  • Session Storage: Temporarily stores data during your browsing session
  • Web Beacons: Small invisible images that help us track email opens and website usage
  • Pixels: Similar to web beacons, used for tracking and analytics

You can manage these technologies through your browser settings, similar to cookies.

We may update this Cookie Policy from time to time to reflect changes in our practices or for legal, operational, or regulatory reasons. We will notify you of any material changes by:

  • Updating the "Last modified" date at the top of this page
  • Posting a notice on our website
  • Sending you an email (if you have an account)

Your continued use of our Services after changes are posted means you accept the updated policy.

CONTACT US

If you have questions about our use of cookies, please contact us: